Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You’ll also need the receipt or proof of purchase to request a refund.
To start a return, you can contact us at:
furlooco@gmail.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at:
furlooco@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized items
- Personal care products
We also do not accept returns for hazardous materials.
Exchanges
The fastest way to get what you want is to return the item and place a new order once your return is accepted.
Refunds
We will notify you once your return has been received and inspected.
If approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.